Communicating and listening to what others are not just saying but how they are saying it, will give you the advantage as you work to achieve success in your business. Understanding, very quickly, the other person’s preferences will allow you to communicate your message more effectively and win over those you want to influence. It […]
DiSC
Become THE Expert Communicator
Have you ever had a customer . . . . . . that was demanding, impatient, and competitive? . . . that was enthusiastic, impulsive and a little disorganized? . . . that was cooperative, supportive and yet indecisive? . . . that was cautious, systematic and somewhat critical? Welcome to the world of personality […]
Building Trust through Gestures
Categorizing people is a fun exercise. I am not talking about placing people in boxes, clichés, or stereotypes. I am talking about having a system that allows you to assess and match someone’s energy so you can create better communication with them. That’s what all of life is about, hearing others and being heard. We […]