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Become THE Expert Communicator

March 21, 2017 by Deneen Troupe-Buitrago Leave a Comment

Have you ever had a customer . . .

. . . that was demanding, impatient, and competitive?

. . . that was enthusiastic, impulsive and a little disorganized?

. . . that was cooperative, supportive and yet indecisive?

. . . that was cautious, systematic and somewhat critical?

Welcome to the world of personality profiling.  Knowing a little about the DiSC can help you deal not only with customers and clients but also with colleagues and co-workers.

All month  we have been looking at various aspects of these personalities and understanding how to identify the people we encounter.  This week I want to look at our communication styles.

By this point you should have identified yourself and know where you sit in the DiSC profile.  Remember, when you are the one who is communicating, it is your responsibility to be the chameleon and change to meet the situation.

Let’s review how you should communicate to each type . . .

D . . .  Be efficient and businesslike

Get to the point

Set and clarify goals and objectives

Give conclusions, details only when asked

Solve problems and objections

Talk in terms of results, not methods

 

i . . .  Leave time for small talk and social niceties

Ask about family and children (be ready to talk about yours)

If possible, let them ‘experience’ what you are communicating

Talk in terms of people and stories

Use lots of examples

 

S . . . Don’t come on too strong

Earn their trust in small steps

Don’t ask for big decisions right away

Provide plenty of reassurance

Talk in terms of security

 

C . . . Be well prepared

Have lots of facts and figures

Be prepared for skepticism, objections

Answer all their questions

Go slow, giving them time to think and analyze

I love being able to have a plan and recognize what words will work and not work for certain types.  I hope you see the advantages of using DiSC as well.  Let’s look now at the actual word choices that work best for each personality.

Again. . .

D . . . Words that Work

  • Win
  • Lead the field
  • Results
  • Now, new
  • Challenge

Words/Actions that DON’T Work

  • Follow my directions
  • In my opinion. . .
  • Frequent interruptions

 

i . . . Words that Work

  • Fun
  • Exciting
  • I feel. . .
  • Sociable
  • This will make you look good

Words/Actions that DON’T Work

  • . .
  • The same for everyone
  • Sophisticated
  • Requires study

 

S . . . Words that Work

  • Step-by-step improvement
  • Help me out
  • Guarantee/Promise
  • Think about it

Words/Actions that DON’T Work

  • Substantive change
  • Innovation
  • Play to win

 

C . . . Words that Work

  • Here are the facts. . .
  • No risk
  • Proven
  • Analysis
  • Guaranteed

Words/Actions that DON’T Work

  • Untested
  • Cutting-edge
  • Educated guess
  • Experimental

Imagine receiving an email or having a meeting with any of these people.  Right away you should be able to pin point their DiSC personality style and then match their energy, word choices and answer any concerns in a way that is meaningful to them.  This works if they are customers, clients or co-workers.  You have the tools you need to move forward with your idea, project or product because you can get everyone on the same page with you. Magic.

The next time you are in a meeting, listen to each person’s word choices.  Use your other observation skills to pinpoint DiSC personalities based on their clothing and their body language.  You will have an arsenal of valuable insights to use so that you become the expert communicator and hit your goals in sales, collaboration, and team building. And as my D self would say, “You will WIN”.

Be filled to overflowing,

 

Deneen

 

 

Filed Under: Bible Study, Blog, Marketplace Service, Versus Tagged With: Brain Power, Business Books, Christianity, DiSC, God, Growth, Habits, Intention, Jesus, Listening, Marketplace, Personal Development, personality profile, Personalized Faith Plan, Planning, Service, Spiritual Practices, Values, Word Power, Worship Activity

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